What is Devy Kids’ Return Policy?

As an order-based company, each order is tailored to your specifications, therefore, we do not accept returns.
However, if the product you receive is damaged, defective, or broken, we can address the issue and send a replacement.
We are deeply committed to maintaining our standard of quality and ensuring customer satisfaction. Our dedication remains unwavering as we continue to deliver products crafted with care, ensuring comfort and excellence with each item we create.

How to initiate a dispute for an order?

We wholeheartedly stand behind our products, crafted with care and affection.
Should you encounter an issue and wish to initiate a return, we will assess the situation and process the return within 10 days from the delivery date.
We will only accept return items if we deem your reason for return to be genuine.
Please be aware that items must remain in their original condition, unused, and with all tags intact.

How are products packaged?

Every item is carefully packaged to prevent any possible damage.

What are the costs for shipping?

Devy Kids offer complimentary delivery on most items within India. Shipping charges may apply to certain items, depending on their nature. For international orders, shipping fees vary by product and are clearly outlined on the respective product pages. Additionally, prices may vary depending on the destination country.

What is the expected delivery timeframe?

The anticipated delivery window is typically between 7 to 10 business days. All orders are dispatched from the Seller's warehouse within 7 days.

How will the delivery process be conducted?

We aim to fulfill all deliveries using reputable courier services such as Blue Dart, Aramex, AFL, DTDC, DHL, and FedEx. In instances where the pin code or zip code is not serviced by these courier companies, we utilize Indian Speed Post for those deliveries.
In the event that courier service is unavailable in your area, we will contact you to explore alternative delivery locations that are conveniently serviced by our courier partners.

Do you offer international delivery?

Devy Kids doffer international shipping and welcome purchases from customers worldwide. Your orders will be delivered using reliable services such as DHL, DTDC, India Post, or FedEx to ensure safe and prompt delivery to your location.

How can I monitor the delivery progress of my order?

All items are shipped via trusted courier partners, who will furnish you with a Tracking ID for your order. This Tracking ID enables you to monitor your delivery through the respective websites of our courier partners. Upon dispatch of your order, we will email you the tracking number. Additionally, you can view the tracking number in your account's order history panel when logged in.

Who is accountable for covering local taxes in countries other than India?

Customs duty and any other applicable international taxes must be covered by the customer in accordance with the laws of their country.